General FAQ

Our training facility is located at Suite 101-266 Lawrence Ave., Kelowna, BC V1Y 6L3. We provide first aid and CPR training in Kelowna and serve individuals, businesses, organizations, and workplace groups throughout the Okanagan and surrounding areas.

We ask all participants to arrive at 8:15 a.m. to complete registration and required paperwork so we can start promptly at 8:30 a.m. Courses generally finish at approximately 5:00 p.m., although the exact schedule may vary depending on the course and training requirements.

Turner Group offers a range of Canadian Red Cross first aid and CPR courses, including Basic/Emergency First Aid, Intermediate/Standard First Aid, CPR/AED, Basic Life Support (BLS), Advanced First Aid, and Wilderness & Remote First Aid. Course availability may vary throughout the year.

Yes. Turner Group is a Canadian Red Cross Training Partner. Our Canadian Red Cross first aid and CPR courses follow the applicable Canadian Red Cross curriculum, training standards, and certification requirements.

The correct first aid course depends on your employer, workplace requirements, work environment, hazards, number of workers, and the level of first aid coverage required at your workplace. ``` In British Columbia, employers are responsible for ensuring that their workplace has the appropriate first aid equipment, facilities, and trained first aid attendants required by WorkSafeBC. If you are unsure whether you need Basic First Aid, Intermediate First Aid, Advanced First Aid, Standard First Aid, Emergency First Aid, or another certification, contact us before registering and we can help you determine which training option best fits your needs. ```

In British Columbia, workplace first aid training is generally divided into Basic First Aid, Intermediate First Aid, and Advanced First Aid. ``` Basic First Aid – generally a one-day course focused on essential workplace first aid and emergency response skills. Intermediate First Aid – generally a two-day course providing more comprehensive workplace first aid training. Advanced First Aid – a more extensive program designed for workplaces requiring a higher level of first aid training and coverage. The level required depends on the workplace, hazards, number of workers, location, and applicable WorkSafeBC requirements. ```

Most Canadian Red Cross first aid and CPR certifications are valid for three years. Basic Life Support (BLS) is an exception and has a one-year certification period. ``` Participants should check their certificate for the specific expiry date and arrange renewal or recertification training before their certification expires. ```

The names of B.C. workplace first aid certificates changed on November 1, 2024. The current terminology is Basic First Aid, Intermediate First Aid, and Advanced First Aid. ``` Older OFA 1, OFA 2, and OFA 3 certificates remain valid until their expiry dates and correspond to the applicable new levels. ```

Emergency First Aid is a shorter course focused on essential first aid and CPR skills for responding to immediate emergencies. ``` Standard First Aid provides more comprehensive first aid training and covers a broader range of injuries, illnesses, and emergency situations. Both courses provide hands-on first aid and CPR training, but Standard First Aid provides additional training time and a more extensive curriculum. If you are taking first aid for work, check your employer's requirements before registering to make sure you select the appropriate certification. ```

CPR C is a comprehensive CPR certification that includes CPR skills for adults, children, and infants. ``` CPR C training is commonly selected by workplaces, healthcare-related students, caregivers, parents, teachers, coaches, and individuals who want comprehensive CPR training. ```

Many Canadian Red Cross first aid courses include CPR as part of the certification. The specific CPR level depends on the course selected. ``` When registering for a first aid course, check the course description to confirm whether CPR Level A or CPR Level C is included. ```

An AED, or automated external defibrillator, is a device used during sudden cardiac arrest to analyze the heart rhythm and, when appropriate, deliver a shock. ``` AED training is included in applicable Canadian Red Cross courses. Check the specific course description to confirm whether AED certification is included with your selected training. ```

Most entry-level Canadian Red Cross first aid courses do not require previous first aid experience. Participants are taught the required knowledge and practical skills during the course. ``` Some advanced or specialized courses may have prerequisites, so participants should check the requirements for their specific program before registering. ```

Yes. Canadian Red Cross first aid and CPR certification courses include practical, hands-on training. ``` Participants practise skills such as CPR, AED use, patient assessment, choking response, wound care, bandaging, and other first aid techniques. Practical skill demonstrations are an important part of successfully completing the certification requirements. ```

Some Canadian Red Cross courses are available in blended formats that combine online learning with an in-person practical skills session. ``` First aid and CPR certification requires participants to demonstrate the applicable hands-on skills. Online learning alone may not satisfy all certification requirements, depending on the course. ```

You can register for available first aid and CPR courses through our course registration options. We offer Canadian Red Cross training in Kelowna for individuals, businesses, organizations, and workplace groups. ``` If you are registering because your employer requires a specific certification, confirm the required course with your employer before booking. ```

Yes. We provide private first aid and CPR training for businesses, employers, organizations, and workplace groups. ``` Private courses allow your employees to complete training together and can be scheduled around your organization's operational needs, participant numbers, location, and instructor availability. ```

Yes. On-site first aid training can be arranged for eligible workplace and private groups. ``` Your organization provides a suitable training space with enough room for participants to safely complete hands-on first aid and CPR skills. On-site training can be a convenient option for businesses that want to train several employees at the same time. ```

First aid and CPR courses include practical skills training, so a clean, safe, and appropriately sized training area is required. ``` There needs to be enough floor space for participants to practise CPR, perform patient assessments, work in small groups, and complete other hands-on skills. We can provide additional setup information when arranging private or workplace training. ```

Participants should arrive prepared to take part in hands-on training. Comfortable clothing is recommended because CPR and first aid training involves practical skills performed on the floor and with training equipment. ``` Participants should also bring any course materials or identification requested during registration. Additional instructions will be provided before your course when applicable. ```

Course length depends on the Canadian Red Cross program you select. ``` Emergency First Aid is generally a one-day course, while Standard First Aid is generally a two-day course. Specialized programs such as Wilderness First Aid and Advanced First Aid require substantially more training time. Always check the individual course description for the current schedule and certification requirements. ```

Canadian Red Cross certificates are issued digitally following successful completion of the applicable course requirements. ``` Participants should ensure the email address provided during registration is correct so their certification information can be delivered successfully. ```

Canadian Red Cross certification courses have specific attendance, knowledge, and practical skill requirements. ``` Participants must successfully complete the required components of their course to receive certification. If you have concerns about completing the course requirements, speak with your instructor during training so they can provide guidance and support. ```

If your first aid certification has expired, you should arrange the appropriate training required for your workplace, employer, organization, or other certification requirement. ``` Do not assume that an expired certificate continues to meet a workplace requirement. If you are unsure whether you need a full course or a renewal or recertification option, check with your employer or contact us before registering. ```

Absolutely. Group first aid and CPR training is an effective way for businesses and organizations to train multiple employees together. ``` Private workplace training can help simplify scheduling, reduce travel for employees, and provide consistent first aid and CPR instruction across your team. ```

Yes. We work with businesses and organizations of different sizes and can discuss training options based on your number of employees and workplace requirements. ``` Whether you need to train a small number of employees or arrange a larger private first aid course, we can help you find an appropriate training option. ```

Yes. Canadian Red Cross first aid and CPR training can be arranged for eligible organizations, community groups, schools, sports organizations, workplaces, and other teams. ``` Group training can be customized around your organization's participant numbers, training location, and scheduling requirements. ```

Canadian Red Cross provides nationally recognized first aid and CPR training programs. However, workplace certification requirements can vary depending on the province, employer, industry, and workplace conditions. ``` If you are taking first aid for employment, always confirm the specific certification required by your employer or applicable workplace authority before registering. ```

Applicable Canadian Red Cross first aid programs are designed to align with the relevant Canadian Standards Association (CSA) first aid standards. ``` The specific CSA standard associated with a course depends on the level of first aid training. Employers should confirm the certification and workplace requirements that apply to their particular worksite. ```

Canadian Red Cross first aid training focuses on recognizing emergencies, assessing the situation, providing appropriate care, and knowing when and how to access additional medical assistance. ``` Courses combine classroom learning, discussion, demonstrations, and hands-on practice so participants can develop practical skills and confidence in responding to emergencies. ```

The Canadian Red Cross is a humanitarian organization that supports individuals and communities before, during, and after emergencies. ``` In addition to first aid and CPR training, the Canadian Red Cross is involved in emergency management, disaster response, community health and safety programs, violence prevention, preparedness, and humanitarian services. ```

Emergencies can happen at work, at home, outdoors, or in the community. First aid training gives you practical skills to recognize an emergency, respond appropriately, provide immediate care, and activate additional medical assistance. ``` For workplaces, properly trained first aid attendants can also play an important role in maintaining appropriate workplace first aid coverage and responding to injuries and medical emergencies. ```

Start by determining why you need first aid certification. ``` If you need basic emergency response skills, Emergency First Aid may be appropriate. If you need more comprehensive first aid and CPR training, Standard First Aid may be a better option. Workplace first aid requirements may require a specific level of occupational first aid certification, while people working in remote or wilderness environments may benefit from specialized Wilderness or Remote First Aid training. If you are unsure which course to take, contact us before registering. We can help you identify the appropriate course based on your workplace, employer requirements, or personal training goals. ```

Turner Group provides Canadian Red Cross first aid and CPR training in Kelowna, British Columbia, at our training facility at Suite 101-266 Lawrence Ave. ``` We offer courses for individuals as well as private workplace and group training. Course availability and dates vary throughout the year. ```

We provide first aid and CPR training for individuals, businesses, organizations, and workplace groups in Kelowna and the surrounding Okanagan region. ``` Private and on-site training options may be available depending on the course, group size, location, and instructor availability. ```